Privacy Policy

1. Introduction

Ruweem is a design subscription service providing unlimited design updates to businesses in the United Arab Emirates and Jordan. Ruweem is owned and operated by Tarkle, Inc. ("Ruweem", "we", "us", or "our").

This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, services, and design subscription platform (collectively, the "Service"). New countries in the region will be added soon.

By accessing or using Ruweem, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information necessary to provide and improve our design subscription services. This includes:

2.1 Information You Provide

• Account information: Name, email address, company details, and contact information
• Billing information: Payment method and transaction history, processed through secure third-party payment providers
• Project information: Design briefs, project specifications, brand assets, design requirements, and any materials you submit for design services
• Communication: Messages sent to us via email or support channels

2.2 Information Collected Automatically

When you use our Service, we may automatically collect:

• Device and browser information (browser type, operating system, device type)
• IP address and location data (where permitted by law)
• Dates, times, and pages accessed
• Referring URLs and links clicked
• Basic usage analytics to understand how you interact with our services

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember preferences, and measure service performance. We do not use third-party advertising cookies or sell tracking data.

3. How We Use Your Information

We use the information we collect to:

• Deliver and manage your design subscription services
• Process payments and billing transactions
• Communicate with you about your projects, updates, and service changes
• Provide customer support and respond to your inquiries
• Improve and optimize our platform and design services
• Protect against fraud and maintain security
• Comply with legal obligations

4. Project Confidentiality

Your project information, design briefs, specifications, brand assets, and all materials you share with us are confidential and protected under strict confidentiality agreements. We do not share, use, or disclose any project information to third parties without your explicit written consent.

Our design team members are bound by confidentiality agreements and only access project information necessary to deliver your design services.

5. Data Sharing and Service Providers

We do not sell your personal data.

We may share information with trusted service providers who help us deliver our services, including:

• Payment processors and financial service providers
• Cloud infrastructure providers
• Customer support and communication platforms
• Analytics providers

All service providers are bound by confidentiality agreements and process data only as instructed by us. We may also share information when required by law or in response to legal processes.

6. Data Retention

We retain your information for as long as necessary to:

• Provide and support our design services
• Maintain your account and subscription
• Maintain business and financial records as required by law
• Resolve disputes and enforce agreements

Project files are retained for 6 months after your subscription ends, unless otherwise requested. You may request deletion of your account and associated data by contacting us, subject to our legal obligations.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data and project information. This includes encryption, secure access controls, regular security monitoring, and comprehensive backup procedures.

However, no method of transmission over the internet is completely secure. If we become aware of a data breach affecting your information, we will notify you and take appropriate remedial steps as required by law.

8. Your Rights and Choices

Depending on your location in the UAE or Jordan, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

To exercise these rights, contact us at the address below. We will respond to reasonable requests in accordance with applicable laws.

9. Children's Privacy

Ruweem is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that a person under 18 has provided us with personal information, we will delete that information immediately.

10. International Data Transfers

Tarkle, Inc. is based in the United States. Your information may be transferred to and processed in the United States or other countries that may have different data protection laws than the UAE or Jordan. We implement appropriate safeguards for all international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date above and, where appropriate, by email. Your continued use of Ruweem after any updates indicates your acceptance of the updated Privacy Policy.

12. Contact Us

For privacy-related questions, concerns, or requests, please contact us:

Mailing address:
Tarkle, Inc.
1309 Coffeen Avenue, Suite 15023
Sheridan, WY 82801
United States

We are committed to addressing your privacy concerns promptly and transparently. Please allow up to 30 days for a complete response to complex requests.